Performance comparison across all user engagement channels
+32%
4,821
WhatsApp Sessions / Week
+18%
1,736
WebChat Sessions / Week
+41%
892
Instagram DM Sessions
+12%
543
Messenger Sessions
Channel Distribution
Channel Performance Metrics
Channel
Sessions
Avg Duration
Resolution %
Satisfaction
WhatsApp
4,821
4.2 min
94%
⭐ 4.7
WebChat
1,736
6.8 min
91%
⭐ 4.5
Instagram
892
3.1 min
87%
⭐ 4.3
Messenger
543
5.4 min
89%
⭐ 4.4
Language Distribution Across Channels
42%
English
28%
Bemba
19%
Nyanja
11%
Tonga
Email Settings
SMTP server configuration — will be wired to backend on deployment
SMTP Configuration
Not Connected
Backend Required: These SMTP settings will be saved to your server configuration file. Email sending requires a PHP/Node backend endpoint. Contact Pinch Africa for deployment assistance.
Email Templates
Pre-built email templates for patient communications, referrals, and impact reporting
Active
Welcome Email
Sent to new users after first chat session. Introduces Aunty Mimi and available services.
Auto-Send4 Languages
Active
Facility Referral
QR referral confirmation sent to clinic. Contains anonymous patient ID, service needed, and urgency level.
QR CodeUrgent Flag
Active
PEP Reminder
72-hour PEP adherence follow-up. Reminds patients to complete their 28-day course and schedule follow-up testing.
CriticalTimed
Active
Event Invitation
Sent to subscribers for upcoming health events, webinars, and community activations. Includes location and RSVP.
BroadcastRSVP
Active
Monthly Impact Report
Automated monthly report to donors and partners. Includes session data, PEP referrals, geographic reach, and SRHR metrics.
Auto-GenPDF
Sensitive
Crisis Follow-Up
Post-crisis wellbeing check sent 24-48hrs after a crisis flag. Gentle, trauma-informed check-in with resource links.